Shipping & Delivery
We deliver to all addresses in the United Kingdom. Every order is carefully packed to protect your frame, and all deliveries are tracked.
Dispatch times
Orders placed Monday to Friday are dispatched within 1–2 working days. Orders placed after 2 pm, at weekends or on bank holidays are dispatched the next working day.
Delivery options
|
Delivery option |
Service |
Cost |
Delivery time after dispatch |
|
Standard delivery |
Royal Mail Tracked 48 |
£X |
3–5 working days |
|
Express delivery |
Royal Mail Tracked 24 |
£X |
Next working day |
Most standard orders arrive within [3–5] working days of ordering.
Large frames
Frames larger than 60cm are too big for Royal Mail’s parcel service, so we send them by Evri or any other suitable courier. These usually arrive within 5 to 7 working days of ordering.
Tracking your order
When your order is dispatched, we’ll email you a tracking number so you can follow your parcel. Royal Mail will also send you delivery updates by text or email and take a photo when your parcel is delivered.
Remote areas
Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may take 1–2 extra working days.
If your frame arrives damaged
We pack every frame carefully, but if yours arrives damaged, please email us at [email protected] within 48 hours of delivery with a photo of the damage and the packaging. We’ll send a free replacement or give you a full refund.
Missing parcels
If your order hasn’t arrived within 7 working days of dispatch, please contact us at [email protected] or on +44 742 647 6714, and we’ll investigate with the courier.
Returns
You can exchange or return any frame within 30 days. See our Returns & Exchanges page for full details.