Returns and Exchange Policy:
returns & exchange policy, Last Updated 26 Nov 2023
Thank you for shopping with PHOTOFRAMED. We strive to provide you with high-quality products and a seamless shopping experience. Please review our Returns and Exchange Policy below:
1. Eligibility for Returns and Exchanges
To be eligible for returns or exchange, the item must be unused, in its original packaging, and in the same condition as received.
2. Initiation of Return or Exchange
All returns or exchange requests must be initiated within 2 days of receiving the product. To initiate a return or exchange, please contact our Customer Service team at [sales@photoframed.co.uk].
3. Items Eligible for Return or Exchange
Most items are eligible for returns or exchange. However, certain products, such as Used and Broken by customers, are non-returnable.
4. Return Shipping and Handling
Customers are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure that your return is received. We may deduct a 30% fee for restocking.
5. Condition of Returned Items
Returned items must be in their original condition, unworn, and with all tags attached. We reserve the right to refuse a return or charge a restocking fee if the item is not in its original condition.
6. Refund and Exchange Process
Refunds will be processed within 5 business days after receiving the returned item. Exchanges will be shipped once the returned item is received and inspected.
7. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
8. Refund Method
Refunds will be issued using the original payment method. If the original payment method is unavailable, then provide us with new details, and we will refund your amount.
9. Non-Returnable Items
Certain items such as used, not in the original packing, or broken by customer.
10. Return Address
We have different production units, once you contact us we will provide you with the return address that will be nearest to your location.
11. Contact Information
For any questions or concerns regarding our Return and Exchange Policy, please contact our Customer Service team at [sales@photoframed.co.uk]. By purchasing with PHOTOFRAMED, you acknowledge and agree to our Return and Exchange Policy. Thank you for shopping with us! PHOTO FRAME 123 Elm Street, London, England, United Kingdom www.photoframed.co.uk