Ordering
· Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars. You will see your personal dashboard there.
· How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
· I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
· How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
· Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
· I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
· How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
SHIPPING & DELIVERY
·
When will my order be
processed?
All orders will be processed within 2 working days, excluding
weekends and public holidays. Time stated is based on Singapore Time (UTC/GMT
+8hours).
·
How long will it take for
me to receive my order?
The Standard courier delivery time frame is approximately 5
working days and the Express courier is approximately 3 working days from the
time of placing your order. This is applicable only to all Singapore
deliveries. For all international deliveries, the time taken is dependent on
our logistics partners and their affiliates.
·
How can I track my
delivery?
Once the order has been dispatched, an email confirmation will
be sent to you with the tracking number. You may check and track the delivery
status of your orders with our local logistics partner, with your reference
digit Order.
·
Can I change my shipping
address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order
is confirmed. Therefore, please ensure you provide the correct shipping
address. Otherwise cancel the existing order and place new one.
·
There is a missing item in
my order, what should I do?
We apologize for sending you an incomplete order. Please contact
our Customer Care Team at orders@photoframed.co.uk and we will get back to you
as soon as we can.
·
I’ve received a defective
item, what should I do?
We apologize if you had
received a defective item from us. Please contact our Customer Care Team
at orders@photoframed.co.uk with
a snapshot of the product and we will get back to you as soon as we can.
·
I’ve received an incorrect
item, what should I do?
We apologize for sending
you the wrong item. Please contact our Customer Care Team at orders@photoframed.co.uk and
we will get back to you as soon as we can.
·
I’ve purchased the wrong
size or color
We do not provide
exchanges for size or color. We do however, accept returns for products
purchased from us. You can refer to our Returns & Exchanges policy here and
its procedures.
·
I have not received my
parcel, what should I do?
Kindly drop an email to
our Customer Care Team at admin@photoframed.co.uk if you have not received
your parcel after 10 working days and we will assist you accordingly
·
I have yet to receive my
parcel within the stipulated time frame. Whom can I contact?
You may check the status
of your parcel via “Track your order” at to find out why it might have been
delayed. Alternatively, you may drop us an email at admin@photoframed.co.uk and
we will assist you further.