Returns and Exchange Policy:
Returns & Exchange policy, Last Updated 9 Sep 2024
Thank you for shopping with PHOTOFRAMED.co.uk. We strive to provide you with high-quality products and a seamless shopping experience. Please review our Returns and Exchange Policy below:
1. Eligibility for Returns and Exchanges
To be eligible for returns or exchanges, Accept returns for both defective and non-defective products, the item must be unused, in its original packaging, and in the same condition as received.
2. Initiation of Return or Exchange
All return requests must be initiated within 30 days of receiving the product. To initiate a return or exchange, please contact our Customer Service team at [email protected].
3. Items Eligible for Return or Exchange
Most items are eligible for returns for both defective and non-defective products. However, certain products, such as those used and broken by customers, are non-returnable.
4. Return Shipping and Handling
Customers are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure that your return is received. We may deduct a 30% fee for restocking.
5. Condition of Returned Items
Returned items must be in their original condition, unworn, and with all tags attached. We reserve the right to refuse a return or charge a restocking fee if the item is not in its original condition.
6. Refund Policy
Refunds will be processed within 3 business days after receiving the returned item. Refunds will be shipped once the returned item is received and inspected.
7. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
8. Refund Method
Refunds will be issued using the original payment method (30% fee deduction) in case of a change-of-mind condition. If the original payment method is unavailable, please provide new details, and we will issue the refund.
9. Non-Returnable Items
Certain items such as used, not in the original packaging, or broken by customer.
10. Return Address
We have different production units; once you contact us, we will provide you with the return address that is nearest to your location.
11. Contact Information
For any questions or concerns regarding our Return and Exchange Policy, please contact our Customer Service team at [email protected]. By purchasing with PHOTOFRAMED, you acknowledge and agree to our Return and Exchange Policy. Thank you for shopping with us! PHOTOFRAMED 85 Great Portland Street, W1W 7LT, London, England, United Kingdom www.photoframed.co.uk