1. SHIPPING & DELIVERY POLICY
At Look, we provide FREE Standard delivery to any address within Global (UK). However, do note that we do not deliver to military and restricted areas, all naval ports.
Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Local Deliveries
There are 2 delivery options available for customer, Standard and Express courier.
We use HERMES or USPS to ship your order.
Standard Courier – is FREE for all local orders and it takes approximately 3-5 working days to reach you from the time of order.
Express Courier – is available at an additional charge of $4.00 and it takes approximately 3 working days to reach you from the time of order.
To serve you better, you may even choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays, regardless of Standard or Express couriers.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number for express courier, for standard shipping you can request us for tracking and we will email your tracking id on the given email. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, and PayPal. We do not accept payments via ATM.