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Privacy Policy

We know how important it is for you to understand how we use your personal information. This Privacy Policy describes how and why PHOTOFRAMED.CO.UK LTD (“PHOTOFRAMED”, “we,” “us,” or “us”) collects, stores, processes and shares your personal information How in order to be clear about what we share with you about your personal information We are making every effort. This Privacy Policy applies to our UK. shops, UK. Online experiences (including our website and mobile apps), and other UK locations where you can interact with us. This Privacy Policy also explains your choices about how we collect and use your personal information. This Privacy Policy is hereby incorporated into and subject to the Terms of Use.

Information We Collect:

  • You may provide the following information to us in our stores and online:
  • Personal and contact information, such as name, date of birth, email address, mobile/landline telephone number, home address, age, and gender.
  • Employment and company contact information.
  • Payment information, such as credit card information and billing address.
  • Purchasing and other transaction activity, product preferences, reasons for purchasing a product, family, and lifestyle.
  • Internet Protocol (IP) address or other device identifier
  • Browser type and version
  • Browsing information, such as pages you view and the links you click, how you interact with the emails we send you, and whether you access our website via a social media site.
  • Time zone setting.
  • Information you post: If you comment or otherwise provide information in a public space on one of our websites, we collect a record of it and any personal information included in the comment. For example, this may include posting a review of a product.
  • Information you provide through social media.
  • Other information you give us when you contact our customer services team, when you engage with our social media platform (for example by tagging us in a post on Instagram), when you sign up for PHOTOFRAMED membership, or when you otherwise interact with us.

Use of Collected Information:

We use collected information for:

  • Providing and maintaining our services.
  • Improving, personalizing, and expanding our services.
  • Communicating with you, including newsletters or updates.
  • Analyzing usage patterns and trends.

Information sharing:

In order for us to provide our products and services to you, we share some of your personal information with trusted third-party service providers, with other members of the PHOTOFRAMED brand corporate family, or with public authorities. For example:

  • We use third-party service providers to help with delivery, product assembly and installation, waste removal, processing payments, marketing, research, and other services. Your personal information may be stored and processed by our vendors and service providers in the United Kingdom or other locations where the service providers or PHOTOFRAMED have facilities.
  • We may disclose your financial information including your credit, debit card, or other payment information with third parties to ensure that your payment is safe and that your details are not being used fraudulently.
  • We may disclose your personal information to our insurers where we believe that it is required by law or contract.
  • We may disclose your personal information to comply with court orders and to exercise and defend our legal rights.
  • We may disclose your personal information in the event we sell or transfer all or a portion of our business or assets.

Customer Information Security:

We take the security of your personal information seriously. We have implemented various strategies, controls, policies, and measures to keep your information secure and keep these measures under close review. We use encryption techniques and other safeguards such as firewalls and password protection. This means your information is protected and only accessible by co-workers (PHOTOFRAMED personnel) who need it to carry out their job responsibilities, or shared with third parties as described above. We implement physical controls in our systems that restrict access to your personal information.

User Controls

You have the right to:

  • Review and update your personal information.
  • Opt-out of promotional communications.
  • Disable cookies through your browser settings.
  • Data Retention
  • We retain your information for as long as necessary for the purposes outlined in this policy, or as required by applicable laws.
  • Third-Party Links
  • Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
  • Children’s Privacy
  • Our services are not directed at individuals under the age of 13. If we become aware of collecting personal information from children, we will take steps to delete it.
  • Changes to Privacy Policy
  • We reserve the right to update or modify this Privacy Policy. Any changes will be effective upon posting the revised policy on our website.

Contact Information

For any questions or concerns about this Privacy Policy, please get in touch with us at admin@photoframed.co.uk.
Effective Date
This Privacy Policy is effective as of [19/11/2023].
We encourage you to regularly review this policy to stay informed about how we collect, use, and protect your information.

Refund Policy:

All picture frames, mounts, digital prints, and canvas reproductions are custom-made to your specifications and, under UK law, are not eligible for refunds. According to the Consumer Contract Regulations, goods made to the consumer’s specifications or personalized are excluded from cancellation, exchange, or refund rights. This is because they are tailored to your requirements and cannot be resold.

In some cases, we can offer a goodwill solution for items ordered incorrectly, or that do not meet your requirements for other reasons. This discretionary policy applies only to orders valued at £300 or less. To clarify, this does not guarantee a refund but may include offering replacements with updated specifications at a reduced cost as a goodwill gesture.

If there is an issue with your order, such as size or colour, please get in touch with us. We will likely assist if the matter is raised courteously and without confrontation.

Non-personalised or non-customised items may be returned for a full refund, excluding delivery costs, within 14 days of receipt. Items must be returned at your expense, in original packaging, and unused condition. We do not refund postage for correctly supplied items.

If only part of an order is returned, the invoice total will be adjusted to reflect the current online price for retained items, and the difference will be refunded. If the revised order total falls below the free delivery threshold, delivery charges will apply and be deducted from the refund. Discounts will also be recalculated based on updated quantities. Any no longer applicable discounts will be deducted from the refund amount.

Damage Policy:

Definition of Damage

Damage refers to visible scratches, dents, or breakages during transit or from misuse. Under The Consumer Rights Act 2015, the damage is distinct from manufacturing defects or faults.

Responsibility Upon Delivery

Once the courier accepts the goods, you are responsible for them. Any visible damage should be recorded on the delivery document before the courier departs. However, we understand that immediate inspection may not always be possible.

Damage Reporting Policy

PhotoFramed.co.uk will accept responsibility for damage reported within 48 hours of receipt and before the goods are used.

Replacements will be provided for apparent damage based on the original order specifications. Refunds or alternate replacements will not be offered.

Usage and Damage Claims

Picture frames are delicate; damage can occur quickly if mishandled.

Goods must be inspected for damage before use. Claims for damage reported after use will not be accepted, as damage may have resulted from misuse.

 

A picture frame is considered “used” when removing the acrylic glazing and protective film.

Exception for Scratched Acrylic

Claims for scratched acrylic will be accepted if reported within 48 hours of receipt, as scratches may not be visible until the protective film is removed.